Importance of Communication at Work

Setting Clear Workplace Expectations

Having effective and clear communication enables managers to give understandable instructions to their teams. If workplace guidelines and expectations are accurately described then there is a decreased chance that mistakes will occur due to misinterpretation. Being an effective leader means understanding how to use communication to motivate your team, create clear company policies, and give adequate instructions for projects.

Strong Relationships with Coworkers and Customers

Great communication helps develop strong relationships among coworkers as well as with customers. Trust and loyalty are boosted by communication that is focused on meeting individual needs, providing valuable feedback, and conveying useful information. Strong relationships within the company will also support effective communication with customers, accurately describing products and services, and clearly defining organizational values. Good communication also helps successful problem solving to occur as an employee resolves a customer problem.

Promotes Innovation

Good workplace communication fosters a sense of community that encourages creativity and innovation. Employees who clearly understand what is important to their company can focus on identifying areas where improvements can be made to increase company success. When employees know that their input is valuable, they are more likely to contribute their ideas. Business leaders must also have great communication skills to keep them open and responsive to this feedback.

Cost Effective

Ineffective communication can be costly to organizations. Employees who struggle with communication may require supplemental training to help them interact with customers as well as coworkers. If an employee’s communication is a recurring issue, the company might choose to terminate them. This is another expense as businesses lose money through having a vacant position and then needing to pay recruiting costs.